Is Amazon down right now?

1. 1

   Read the live status above.

   If the store or cart fail for us too, or reports are spiking, Amazon is having problems: wait rather than retrying orders.

2. 2

   Check your orders before ordering again.

   During an outage an order can go through even when checkout shows an error. Look in Your Orders before you click Buy again, to avoid paying twice.

3. 3

   Try the app and the website.

   If one works and the other does not, the problem is that app or browser: update the app, or clear cookies for amazon.com.

4. 4

   Switch networks.

   Try mobile data instead of Wi-Fi. A VPN can trigger Amazon’s robot checks, which look like errors.

5. 5

   Check the right Amazon.

   Amazon runs a separate store per country. A problem on amazon.co.uk or amazon.de does not always affect amazon.com.

Outages and big sales are when fake Amazon messages spike. Be suspicious of:

• "Your order could not be processed" emails with a link. Real order problems appear in Your Orders on the site or app. Go there directly instead of clicking.

• Calls or texts from "Amazon support" asking for codes or payment. Amazon will not ask for your one-time code, remote access, or gift cards as payment.

• Fake refund or account-locked pages. They copy Amazon’s look to steal your password and card. Check the address bar before signing in.

• Unsure about an email? Forward it to our free email verifier: it checks the sender, links and attachments and replies with a risk score.

Traffic surges

Prime Day 2018 opened with errors for many shoppers when traffic outran capacity, according to reporting at the time.

Software and deployment problems

A bad update to one part of the store can break search, carts or checkout while the homepage still loads.

AWS dependencies

Amazon.com runs on AWS. Large AWS events can affect parts of the store, though the shopping site is engineered to ride out many of them.

Country-specific issues

Each country store runs separately, so an outage can hit one country while others work.

The biggest Amazon incidents and what caused them. Durations are approximate and come from public reporting and official reviews.

• JUL 16, 2018

  Prime Day launch: error pages and failing checkouts for many shoppers

  Reported at the time as servers not keeping up with the Prime Day traffic surge. Source: Fortune

• EARLIER OUTAGE

  Amazon.com homepage offline for 49 minutes, showing "Service Unavailable"

  Amazon confirmed the store outage and that AWS was not affected. Source: TechCrunch

Every minute our servers request Amazon's main endpoints, resolve www.amazon.com through Cloudflare, Google and amazon's own nameservers. We combine that with one-tap user reports, filtered for duplicates and abuse: a spike needs at least 12 reports in 15 minutes from 8 or more different networks.

Built to avoid false alarms: a failed request is retried before it counts, a single bad check never says "down" on its own, and a check that fails for reasons on our side is shown as inconclusive rather than as an outage. Limits: we check from one location, so a regional problem may first show up in user reports. Reports store only the problem type, a country code and anonymous codes that change daily; never your IP address. Protego is independent and not affiliated with Amazon. Last reviewed October 26, 2026.